Customer Service

Satisfaction Guaranteed

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

One Year Warranty on Equipment

We will gladly replace or repair any equipment that is defective, within one year of purchase.

Product Support

Call us at (651) 291-8849 during our regular business hours and we will happily answer any brewing- or winemaking-related questions. If you prefer to get support via e-mail, send your questions to brewmaster@northernbrewer.com. E-mails are normally answered within one business day.

Shipping

Please click here for information on our shipping policies

Yeast

When stored in a refrigerator and used within 3 months of purchase, our Wyeast smack packs will show inflation within 5 days of activation, or we will replace them free of charge. We strongly recommend that you evaluate the viability of all other liquid yeast (e.g., White Labs) by making a yeast starter. Do not brew with inactive yeast — we can replace the yeast, but not a batch that fails to ferment properly.

Other Ingredients and Perishable Items

We guarantee all ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately – do not brew. Proper use and procedure is the responsibility of the customer.

Payment Methods

Visa, MasterCard, Discover or American Express. Sorry, no CODs. Company purchase orders must be prepaid.

Personal Checks and Money Orders

In order to determine shipping charges, customers paying by check or money order should still call us and place the order by telephone. Alternately, you can build an order on our website and use our online shopping cart system to determine shipping charges. If payment is not sufficient to cover shipping costs, the order may not be sent. Personal checks may be held to verify funds before the order is shipped. Make checks or money orders payable to Northern Brewer.

All checks and money orders should be sent to:

Northern Brewer Warehouse
ATTN: Orders
1945 County Rd. C2 West
Roseville, MN 55113

Veterans and Active Members of Military discount

As a way to honor and thank the men and women of the US Armed Forces for their service, Northern Brewer offers a 10% discount for veterans and active members of the military. To receive this discount for mail order purchases, please call 800-681-2739 to speak with a customer service representative. We also honor this discount in all of our retail locations. This discount cannot be combined with other discounts, and excludes Blichmann Engineering products.

Out of Stock Items

If an item is out of stock, we cannot take orders for it. In the majority of cases, if an item on your already existing order becomes out of stock, we will ship the stocked items and send the backorder when it arrives at no additional charge. We will attempt to notify you via email or phone should this situation arise. If you wish to override this policy, please indicate this in the “order comments” field at the end of online checkout, or phone in your order.

Returns

What items can be returned?

Any product may be returned within 30 days for an exchange or refund (less shipping charges).

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:

Northern Brewer Warehouse
ATTN: Returns
1945 County Rd. C2 West
Roseville, MN 55113

How do I return an item?

Print out a copy of our return form and follow the instructions.

Disclaimer

All prices and policies are subject to change without notice.