Northern Brewer Customer Service: The best in the business.
Being a customer of Northern Brewer means more than buying supplies from us. We are dedicated to having the best customer service in the industry and our knowledgeable team is here to assist you.
Our Brewmasters are available 7 days a week, from 9AM to 6PM Central Standard Time, except for major holidays.
Satisfaction GuaranteedIf you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).
Product SupportWe are here to answer all of your brewing, winemaking and product questions via Text/SMS messaging, Online Chat, Email or phone, or in-store, 7 days a week.
Text us at: 651-273-9869 (response within 2 hours from 9AM-6PM central)
Gift CardsPhysical Gift Cards, including promotional, ship separately from your order via USPS Standard Post. Any other items on your order will be shipped via the ship method that you select at checkout. USPS delivery time within the contiguous U.S. is 5-8 business days from the time your Gift Card is shipped. USPS delivery time to Alaska, Hawaii or Puerto Rico is 15-18 business days from the time your gift card is shipped. Physical Gift Card recipient address must be USPS-deliverable.
Beer Kit GuaranteeNorthern Brewer has the most comprehensive offering of beer kits in the world. We have over twenty years of experience in homebrewing and we constantly search for the newest and freshest ingredients to add to our beer kits. We’re so confident in the quality of our beer kits, we’ll replace any kit, anytime, no questions asked. We take pride in our tech support and our team is ready to help you with any aspect of your brewing experience. From brew day through fermentation, during bottle or kegging and finally – sharing and enjoying. We’re here to guide you and help make sure your homebrewing experience is a success. We stand behind our promise to help you succeed.
YeastWhen stored in a refrigerator and used within 3 months of purchase, our Wyeast smack packs will show inflation within 5 days of activation, or we will replace them free of charge. We strongly recommend that you evaluate the viability of all liquid yeast (e.g., White Labs, Imperial, Omega) by making a yeast starter. Do not brew with inactive yeast — we can replace the yeast, but not a batch that fails to ferment properly.
Other Ingredients and Perishable ItemsWe guarantee all ingredients for 3 months from date of purchase. If you suspect a problem with any ingredients, contact us immediately – do not brew. Proper use and procedure is the responsibility of the customer.
Payment MethodsVisa, MasterCard, Discover or American Express. Sorry, no CODs. Company purchase orders must be prepaid. Now accepting Paypal - The easy way to Pay!
Personal Checks and Money OrdersPayment by personal check or money order may delay shipment. Orders will not be shipped until payment is received. Personal checks may be held to verify funds before the order is shipped. Orders must be placed online to properly calculate all charges, including shipping. If payment is not sufficient to cover all charges, the order may not be sent. Make checks or money orders payable to Northern Brewer. All checks and money orders should be sent to: Northern Brewer ATTN: Orders 2221 Highway 36 West Roseville, MN 55113
Veterans and Active Members of Military discount
As a way to honor and thank the men and women of the US Armed Forces for their service, Northern Brewer offers a 10% discount for veterans and active members of the military. To receive this discount for mail order purchases, please call 800-681-2739 to speak with a customer service representative. We also honor this discount in all of our retail locations. This offer cannot be combined with any other offers, promotions, or discounts. Offer excludes Blichmann products, gift cards, Picobrew Systems, Weekday Wine Products, The Grainfather Conical, Jockey Boxes, Behmor Coffee Roasters, Discounted Draft Brewer Keg Systems, Tilt™ Hydrometer and Thermometers, & Grains.
What items can be returned? Any product may be returned within 30 days for an exchange or refund (less shipping charges).
Who pays for return shipping? The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date. Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.