Northern Brewer Customer Service: The best in the business.
Being a customer of Northern Brewer means more than buying supplies from us. We are dedicated to having the best customer service in the industry and our knowledgeable team is here to assist you.
By Text message:
651-273-9869 - 10AM to 4PM CT, Response within 3 hours
Chat - Online from 10AM to 4PM CT
**Due to severe local weather phone support for Feb 20th is closed. We can be reached via online chat and text message.**
1-800-681-2739 - 11AM to 4PM CT
Locations and Hours
7 day-a-week Product and Brewing Support
We love brewing beer (and wine) and we love helping others on their brewing adventure. We are happy to help with any brewing or product questions, 7 days a week, (excluding major holidays).
We take pride in our tech support and our team is ready to help you with any aspect of your brewing experience. From brew day through fermentation, during bottle or kegging and finally – sharing and enjoying. We’re here to guide you and help make sure your homebrewing experience is a success. We stand behind our promise to help you succeed.
100% Guaranteed. It is our promise to help you brew your best beer. Every time. Northern Brewer has the most comprehensive offering of beer kits in the world. We have over twenty years of homebrewing experience and we are constantly searching for the newest and freshest ingredients to add to our beer kits.
We’re so confident in the quality of our beer kits, we’ll replace any kit, anytime, no questions asked.
Paypal, Visa, MasterCard, Discover or American Express. Sorry, no CODs. Company purchase orders must be prepaid.
Personal Checks and Money Orders
Payment by personal check or money order may delay shipment if your order is not placed by telephone. Orders will not be shipped until payment is received. Personal checks, once received, may be held to verify funds before the order is shipped. In order to determine shipping charges, customers paying by check or money order should call us and place the order by telephone. If payment is not sufficient to cover shipping costs, the order may not be sent.
Make checks or money orders payable to Northern Brewer.
All checks and money orders should be sent to:
2221 Highway 36 West
Roseville, MN 55113