Returns & Exchanges

Beer Kit Guarantee

Northern Brewer has the most comprehensive offering of beer kits in the world. We have over twenty years of experience in homebrewing and we constantly search for the newest and freshest ingredients to add to our beer kits.

We’re so confident in the quality of our beer kits, we’ll replace any kit, anytime, no questions asked.

 

 

We take pride in our tech support and our team is ready to help you with any aspect of your brewing experience. From brew day through fermentation, during bottle or kegging and finally – sharing and enjoying. We’re here to guide you and help make sure your homebrewing experience is a success. We stand behind our promise to help you succeed.

 


  

One Year Warranty on Equipment

We will gladly replace or repair any equipment that is defective, within one year of purchase.

What items can be returned?

If you are unsatisfied with any item purchase for any reason, send it back to us with your original invoice within 30 days and we will refund your purchase price on that item (excluding shipping charges).

Who pays for return shipping?

The customer is responsible for return shipping costs unless we have made an error in shipment or an item arrives damaged or defective. In the event of a shipment error or a damaged/defective item, Northern Brewer will be responsible for the cost of ground shipping only, and only for returns made within 30 days of the purchase date.

Please contact us if your defective merchandise is less than $10.00 in value; returning the merchandise may not be necessary.

Send returns to:
Northern Brewer Warehouse
ATTN: Returns
2221 Highway 36 West
Roseville, MN 55113

**NOT a Retail Location